Performance Improvement

Description

The Children's Home stands committed to insuring the provision of comprehensive, high quality services to children and families. To meet that end, the organization seeks to continuously improve its performance in a planned and systematic manner. This department coordinates the development and implementation of the Agency-wide Strategic Plan. It also engages in ongoing data collection activities, the results of which are utilized to set and measure progress toward achieving key outcomes.

The Planning and Performance Improvement Department routinely assesses constituent needs, levels of satisfaction and perceptions of care. At a minimum of one time per year, the Planning and Performance Improvement Department administers surveys and/or focus groups with children, families, employees, community agencies, and members of the Agencys Board of Directors. Survey findings are analyzed and delivered to work groups within the organization in a manner that facilitates identification of needs, priorities, and strategies for quality improvement, program planning, and evaluation.

The organization measures itself to determine progress over time. Quarterly reports are presented to its governing body, Agency personnel, and key constituents, as appropriate, to facilitate awareness of operations and accomplishments. With particular focus on processes that are high-risk, high-volume, problem-prone, or costly, the Planning and Performance Improvement Department participates in an ongoing program of evaluation and research. Historical data is considered along-side emerging best practices, industry trends, and Agency performance indicators to ensure informed decision making in setting benchmarks and developing programs that effectively further the organizations mission, vision, and values.